Support
Technical support, firmware, and documentation in one place.
Find firmware, manuals, and live assistance quickly. The support experience prioritizes clear next steps for troubleshooting, service escalation, and warranty guidance.
Contact support
Firmware
Access library and tape drive firmware with guidance for advanced users.
Drivers and firmware >Email technical support
Complete the form below and a support engineer will respond during business hours.
Frequently asked questions
Where can I find firmware and drivers?
Use the Drivers and Firmware page to download library drivers, tape drive firmware, and IBM Fix Central utilities.
How do I request technical support?
Email support@qualstar.com or call the support line during business hours. Include your library model, serial number, and firmware version.
What information should I include in a support case?
Provide the library model, serial number, host OS, drive type, and a detailed description of the issue.
How do I locate my serial number?
The serial number is located on the library chassis label and is also available in the Remote Management Interface.
Should I check with my software vendor before installing drivers?
Yes. Many application software vendors provide their own drivers. Confirm compatibility before installing Qualstar drivers.
Where do I get LTO drive utilities?
IBM Fix Central hosts LTO drive utilities and test programs.
Do you provide warranty and service coverage?
Qualstar provides warranty and service options that can be tailored to your deployment. Contact support for coverage details.